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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Woohoo it's alive ..alive!!

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

This worked!!

 

Safari, Preferences, Security, Plugin Settings, Tick Silverlight box on left side.

 

Wow this shouldn't be this hard but hey it works now!


@Anonymous User wrote:

Hi @Anonymous User

 

Thanks for your post.

 

Can you check your Safari Plug ins? Take a look at:

 

(Open Safari) Preferences> Security> Plugin Settings> Enable Silverlight. 

 

Also make sure that www.nowtv.com is on the list of allowed websites. After that select Done and restart Safari. 

 

Birgit

NOW TV Team


 

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AngelaBarwell
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Re: problem with microsoft silverlight using Apple iMac

Thanks that fixed it for me

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Good Evening

 

I am also having the same issue and have been for MONTHS now, i have done everything all troubleshooting things have suggested to do, i am not downloading FireFox as i do not see why i she have to.

 

I pay each month for  a service that i am unable to use unless on my ipad where there through the app it works fine, but that is besides the point.

 

I see this has been an issue for sometime and would like to know just when it is going to be ressolved as its becoming a little bit of a joke really.

 

 

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Hi @Anonymous User

 

Can you confirm that you have tried the steps that @Anonymous User has tried above ?

 

Thanks

Andy

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

yes I also have same problem, please sort ASAP NOW TV  thank you 

 

Hardware Overview:

 

  Model Name: iMac

  Model Identifier: iMac9,1

  Processor Name: Intel Core 2 Duo

  Processor Speed: 2.66 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache: 6 MB

  Memory: 8 GB

  Bus Speed: 1.07 GHz

  Boot ROM Version: IM91.008D.B08

  SMC Version (system): 1.37f3

  Serial Number (system): VM912HFK0TJ

  Hardware UUID: C11389FA-8640-5F61-9A5F-FE2192A4360C

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Hi @Anonymous User

 

Thanks for getting in touch with us 🙂

 

Could you confirm if you've tried the steps tried by @Anonymous User?

 

Could you try these if on Safari 10 or above?

 

  • Go to nowtv.com
  • Open something ready to try and watch (make sure the URL says watch.nowtv.com not just nowtv.com)
  • Go to the top menu and click Safari then choose Preferences
  • Choose "security” with the padlock icon
  • Click “plug-in settings”
  • Choose “Silverlight” from the list on the left and tick it
  • It should now say “currently open websites” and the customer should see “watch.nowtv.com” click the drop down box next to this and choose “on”
  • Click Done

Please let us know how you get on and we'll be happy to help further.

 

Thanks

 

Rob

NOW TV Team

 

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

I'm trying to watch NowTV on Safari 10 on a brand new iMac running Sierra v10.12 and get the "problem accessing Sliverlight . . ."   I've done what the forum suggests but the Preferences plugin settings for Silverlight already included "watch.nowtv.com" set to On.  I've also downloaded Firefox and tried that (although I shouldn't have to as Safari complies with all the required standards) but Firefox also returns a Silverlight problem and won't work.

 

I see this problem has been complained about for a very long time so I'm disappointed you haven't yet resolved it.

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