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Anonymous User
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10-07-2016 22:06
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Problem with application on IOS 10 (Beta)
Hello, the application no longer works properly since downloading the public beta iOS 10 for my iPad Pro.
When trying to play a video, the message " video playback initialisation failed"
Is there any known solution, other than reverting to iOS 9?
Thank you
Jenny
10 REPLIES 10
Anonymous User
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11-07-2016 14:42
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Hi @Anonymous User
I have heard back from our iOs team and unfortunately the only solution would be to roll back your operating system to iOs 9.
We don't currently support iOs10 as yet.
Thanks
Andy
Anonymous User
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13-07-2016 23:29
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Just Signed up for Now TV and it will not work with Apple IOS 10 Beta. I cannot go back to IOS 9 as don't have my MacBook with me. Do you have any plans to update the App.
Anonymous User
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15-07-2016 11:00 - edited 15-07-2016 12:33
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Hi there @Anonymous User
Keep an eye out for an update to the iOS app once iOS 10 is officially released 🙂
In the meantime, you can click here to check out all the other devices we support.
Thanks,
Ryan
NOW TV Team
Anonymous User
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06-10-2016 12:17
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I just downloaded nowtv for the first time in ios10 and still get this error!
Anonymous User
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10-10-2016 19:19
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Hi @Anonymous User
Thanks for getting in touch with us. Sorry to hear you're having issues with the iOS 10 app.
Could you let us know what version it says when you go to the following:
Settings > General > About > Version
Please let us know what it reads and someone will look into this further for you 🙂
Thanks
Rob
NOW TV Team
Anonymous User
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10-10-2016 19:46
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Bizarrely it seems to work now, thank you for getting in touch. I'm running 6.6 and downloaded on the day I sent the message
Anonymous User
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11-09-2016 19:45
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IOS10 is now released as a final version 10.01 but now TV app still does not work, says it's out of date to download the new app at the App Store but there is not one !
Any idea of when the new app will come out ?
You can't even use the mobile Mozilla browser on an iPhone as it points you back to the app !
Any idea of when the new app will come out ?
You can't even use the mobile Mozilla browser on an iPhone as it points you back to the app !
Anonymous User
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11-09-2016 23:20
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Exact same problem with me, I still have no fix!
