Hello to all at NOW TV, Please can you help? Everthing was working fine until last night. And then for some strange reason I can't access and watch any movies and/or programmes due to problems with microsoft silverlight. I've tried every solution in the help section and on the forum to no avail. I'm prompted with this message as shown below:
Sorry, you’re not quite ready yet...
You need to install or update Microsoft® Silverlight™ to watch NOW TV.
After installation, refresh this page or restart your web browser.
INSTALL / UPDATE SILVERLIGHT™
Thank you, amazing helpful and worked exactly as you said. I wasn't using Avast but the allowing Silvelight plugin instructions you provided did the trick.
The only question is why have NOW TV not pinned this fix to the top of their support forum? Silverlight seems to be the most common problem topic with the most posts..
Thanks again, now off to watch some walking dead....
I would like to complain about the issue with sliverlight on Safari, I thought the issue would have been fixed by now since it's been over a month since the problem has started and nothing has been resolved. I have tired everything possible like uninstalling, deleting all files related to sliver, even downloading FireFox but even this browser buffers every second so you can't even watch what you want in peace. So I would like to know what you are going to offer since I'm paying for something that doesn't work correctly?
All users of NowTV
Hi @Anonymous User,
Sorry to hear you're still not able to view NOW TV on Safari.
Can you please try the following:
I hope that helps.
The NOW TV Team
yes I also have same problem, please sort ASAP NOW TV thank you
Model Name: iMac
Model Identifier: iMac9,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM91.008D.B08
SMC Version (system): 1.37f3
Serial Number (system): VM912HFK0TJ
Hardware UUID: C11389FA-8640-5F61-9A5F-FE2192A4360C
Hi @Anonymous User
Thanks for getting in touch with us 🙂
Could you confirm if you've tried the steps tried by @Anonymous User?
Could you try these if on Safari 10 or above?
Please let us know how you get on and we'll be happy to help further.
NOW TV Team
I'm trying to watch NowTV on Safari 10 on a brand new iMac running Sierra v10.12 and get the "problem accessing Sliverlight . . ." I've done what the forum suggests but the Preferences plugin settings for Silverlight already included "watch.nowtv.com" set to On. I've also downloaded Firefox and tried that (although I shouldn't have to as Safari complies with all the required standards) but Firefox also returns a Silverlight problem and won't work.
I see this problem has been complained about for a very long time so I'm disappointed you haven't yet resolved it.