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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

Hi nowtv, 

 

I have had this problem for weeks now and have tried everything suggested - like others have said, what is the point in me paying for this service if i cannot use it. i have tried to find direct contact details to customer services on the website but have found none.

 

Please resolve this issue!

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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

Yes I do, is that a problem?

Many thanks

Keith Woolf


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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

@Anonymous User Avast is falsing flagging a file used alongside Silverlight.
I'd suggest whitelisting NOW TV. See my handy guide here (it's for Windows, but I believe it's very similar on a Mac).

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Simon-J
Community Manager
Community Manager

Re: problem with microsoft silverlight using Apple iMac

Hi @Anonymous User,

 

Thanks for posting.

 

As you'vbe mentioned you've tried everything suggested but not gone into specifics I do need to ask some questions and make some suggestions, so apologies if you've tried these.

 

If you're having the issues in Safari, try giving Firefox a go if you havn't already. 

 

You may also want to try the steps @Anonymous User has put together if you're using Avast on your mac, in the post just above.

 

Thanks

 

Simon

NOW TV Team

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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

Is there a resolution to this problem in the near future? I used to watch on my iMac without any issues but this has been going on for weeks now....

 

I know that there's been a suggestion of using firefox but I only use Safari and don't wish to use a different browser, as Safari is the standard browser for mac's it should (and did) work fine.

 

 

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

@Anonymous User what have you tried so far? Have you allowed Silverlight to Always Run and added the NOW TV website to the list? And do you use Avast anti-virus? If so I'd suggest whitelisting NOW TV within Avast, see my handy guide here.

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Thank you, amazing helpful and worked exactly as you said. I wasn't using Avast but the allowing Silvelight plugin instructions you provided did the trick.

 

The only question is why have NOW TV not pinned this fix to the top of their support forum? Silverlight seems to be the most common problem topic with the most posts..

 

Thanks again, now off to watch some walking dead....

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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

So it is March and still cannot access on Mac due to your silverlight issues. Why dont you sort it out with google chrome? It works. whereas mozilla messes up your computer with bloatware and safari even after several attempts to add silverlight you still say it isnt updated. thats 7.00 quid I've wasted today. thanks! 

 

I am hoping you will be refunding me after as this is clearly your fault for using terrible engines. 

 

Dex

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UserOfNowTV
Advocate

Re: problem with microsoft silverlight using Apple iMac

Hello NowTV,

 

I would like to complain about the issue with sliverlight on Safari, I thought the issue would have been fixed by now since it's been over a month since the problem has started and nothing has been resolved. I have tired everything possible like uninstalling, deleting all files related to sliver, even downloading FireFox but even this browser buffers every second so you can't even watch what you want in peace. So I would like to know what you are going to offer since I'm paying for something that doesn't work correctly?

 

Many thanks,

 

All users of NowTV

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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

Hi @UserOfNowTV,

 

Sorry to hear you're still not able to view NOW TV on Safari.

 

Can you please try the following:

 

  1. Choose Safari > Preferences
  2. Click the Security pane.
  3. Click Plug-in Settings to see plug-in details for a particular website.
  4. Internet plug-ins installed on your computer appear on the left side of the plug-ins sheet. Select the Silverlight plug-in to configure its website settings.
  5. Select the drop down option and choose Allow Always
  6. Then hit Done
  7. You may need to close Safari and reopen for the change to take affect

 

I hope that helps.

 

Thanks,

 

Rich

The NOW TV Team

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