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Anonymous User
Not applicable

problem with microsoft silverlight using Apple iMac

Hello to all at NOW TV, Please can you help? Everthing was working fine until last night. And then for some strange reason I can't access and watch any movies and/or programmes due to problems with microsoft silverlight. I've tried every solution in the help section and on the forum to no avail. I'm prompted with this message as shown below: 

 

Sorry, you’re not quite ready yet...
You need to install or update Microsoft® Silverlight™ to watch NOW TV.

After installation, refresh this page or restart your web browser.

INSTALL / UPDATE SILVERLIGHT™

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87 Replies
Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Mee too same issue, very annoying!

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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

Hi @Anonymous User @Anonymous User

 

Thank you for both posting, sorry to hear you're both having issues with this. Can you if you haven't already try the steps in this help article.

 

Can you try and download Firefox and see if it works with that browser for me.

 

Cheers

Ranj

NOW TV Team

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Good evening Ranj, 

 

Thank's in getting back to me. Yeah, I've tried your suggested steps in the help article several times. But unfortunately it didn't work. However, using the Firefox browser I was able to access and view NOW TV which is great news. Also, I've just tried to use the Safari browser and the same problem occurs!!! 

 

Cheers suzybabe

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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

I AM NOT HAPPY WHATS SO EVER.

FIRST I BUY A PASS, AND THEN SILVERLIGHT IS AN ISSUE. 

I DO EVERYTHING, UNINSTALL, REINSTALL, RESTART MY LAPTOP, EVERYTHING. 

I END UP MISSING 3/4 OF THE MATCH I WANTED TO WATCH ON THE SKY SPORTS PASS. 

I THEN TRY AND CONTACT YOU THROUGH THE WEBSITE, ON ALL ARTICLES, IT SAYS THERES AN ERROR.

I TRY TO FIND AN EMAIL, BUT NONE AVAILABLE. RIDICULOUS.

 

PLEASE EMAIL ME ASAP.

[email removed]

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Hi @Anonymous User

 

Thanks for getting in touch, glad to hear you were able to watch via Firefox. In regards to the Safari issue. We will get the team to look into this and they'll be in touch as soon as they can. Thank you for your co-operation.

 

Cheers

Ranj

NOW TV Team

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Michelle22222
Advocate

Re: problem with microsoft silverlight using Apple iMac

Hi, I have had this problem for a couple of days, I've spent all afternoon trying to resolve the issue on my Mac, even downloading Firefox.

 

If I can't use now tv on my mac, there is no point in me having now tv and I will cancel my subscription.

 

Please resolve the issue asap.

 

Michelle22222.

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Anonymous User
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Re: problem with microsoft silverlight using Apple iMac

Hi @Anonymous User

 

Thanks for posting, sorry to hear you've had issues with your Mac when viewing sports. I will look into this and send you an e-mail shortly.

 

Cheers

Ranj

NOW TV Team

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Simon-J
Community Manager
Community Manager

Re: problem with microsoft silverlight using Apple iMac

Hi @Michelle22222,

 

Thanks for posting.

 

Can you tell us what happens when you try to watch on Firefox?

 

There is currently an issue while trying to watch in Safari which we are looking into. I've added your details to this investigation and we'll provide an update via email once this is resolved. 

 

Thanks

 

Simon

NOW TV Team

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Anonymous User
Not applicable

Re: problem with microsoft silverlight using Apple iMac

Hi 

 

I am also having problems watching. It allows me to get to the play button then simly sits on the load screen with the rotating circle. Im using a mac book air.

 

Paul

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