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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Bill payment flagged as fraud

My nowtv broadband payment was flagged as suspicious by my bank and so was blocked from going out.It now looks like my Internet has been disconnected but there is no option for me to repay. How can I pay this month's bill and get it sorted? 

Still no broadband

I switched to Nowtv as its alot cheaper than Bt, however my activation date was the 10th Sept and we still have no broadband.  Phoned up about it and they acted like it was a perfectly normal thing and nothing was their fault, its just the way it is....

New Broadband installation

Hi there I ordered a new broadband installation at my apartment on 03/Sep/2020. I was told the following  -------Your broadband and phone will go live on: 18/09/2020NOW TV account number - 623949272537------- But today is 22/Sep/2020, the installatio...

Going live Date

Why it's impossible to make GoLive date earlier? I've just received the kit and launched it, but I have no access to the internet. It seems logical to give an access to the internet just after receiving the kit. 

Moving home

Hi, Please offer me a contact telephone numbers, as I am changing my  addresses, and there is absolutely no where a telephone number on your website, I've waisted so far 1 hour looking for a telephone number or email address . Thank you ! ALEX

Engineer not turned up

Hi, we have purchased NowTV broadband and have received the box, an engineer was meant to come on the 18th, but they rang and said they were on another job an hour away, so assumed they wouldn't be coming, we said to come Monday morning, but haven't ...

Moving house

Hi, I'm a Now TV broadband customer, we are in the process of selling our house but haven't yet bought a new one.  We may be moving in with relatives until we find a new home, they already have broadband. What will happen with my broadband? Will I ha...

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