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Margaret4
Occasional Poster

Now TV Broadband router not arrived

Hello.  

My Now TV Broadband and phone is due to go live on 11 January and I received an email to say the router had been dispatched on 6 January.  However, as of 10 January I have not yet received the router.

 

Can you please help?

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5 Replies
Margaret4
Occasional Poster

Re: Now TV Broadband router not arrived

I've spotted the Royal Mail tracking number.  It shows that my item is at the National Distribution Centre on 7 January.  It hasn't gone anywhere since.

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schnapps Legend 4
Legend 4

Re: Now TV Broadband router not arrived

Hi @Margaret4

Give the nowtv broadband team a call that you haven't recieved the NowTV Hub Router.

You will find their telephone number under My Account > Orders & Appointments whilst you are logged in on here and click on the drop down arrow below Live Activation Date to see the number to phone.

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Margaret4
Occasional Poster

Re: Now TV Broadband router not arrived

Hi.

 

Do you know if in the meantime an old Sky router would work until the new equipment arrives?

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schnapps Legend 4
Legend 4

Re: Now TV Broadband router not arrived

Hi @Margaret4

Yep i believe these two sky routers below should work on the NowTV Broadband / Fibre service until your new NowTV Hub Router arrives.

Just be aware that your broadband could go live anytime up until midnight on the day of live activation.

sky-router.jpg

f8a35f98-78ee-40f0-a229-d38d14199048.jpg

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Margaret4
Occasional Poster

Re: Now TV Broadband router not arrived

Unfortunately I think I threw away the Sky router so that idea is out!

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