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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Payment not taken

Why is it when I have left money in my account for NOWTV to take money they NEVER do so? I haven't got time to wait in a Que on the phone to pay. The whole point of giving our card details is for you to take payment. Then you leave it for 2 months wh...

Why dont you ever take out payment

Why don't NOWTV ever take payment out when I have the money in for them to take but then sends me a message to say my payment is overdue. It doesn't make sense and is quite annoying as i dont have time to call and wait in a long Que just to pay for s...

Resolved! NOW Broadband Delivery

I want to sign up for a 12 month NOW Broadband package since I'm moving into a new flat soon. I'd like to be able to set up the WiFi on the move-in date but it says on the website that the hub will be delivered a few days before the activation date. ...