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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Broadband and calls

I’m receiving almost daily texts about how there’s a delay to my broadband order (which was installed in September, however drops out often for hours at a time) with a link to the auto compensation scheme. However once I click this link there’s no fu...

Cancel before installation

Hi everyone!I'm trying to cancel my membership, I still don't have the broadband installed, because of personal reasons. I can't contact with the number and I can't manage this cancelation on the website .. Can someone help me? Thanks!

Home move confirmation

So that I don’t chase a already busy CS department, how long should it take to receive email confirmation of a home move order & see it in my account? Don’t want to be ‘that guy’ who bothers CS & it arrives in my inbox a few hours later. cheers

Payment not taken

Why is it when I have left money in my account for NOWTV to take money they NEVER do so? I haven't got time to wait in a Que on the phone to pay. The whole point of giving our card details is for you to take payment. Then you leave it for 2 months wh...

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