Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Charged after cancelling membership

Had an offer on for movies, signed to cancel at end of billing period and rejected offer to stay, but have just been charged an additional £2.99 for another month, despite being due to end on 17 January.

NOW SPORTS DAY

Hi I have been a customer for some time, but I have never had a sports membership of any type.But for some unknown reason i have been charged £11.99 for a sports membership that I have not and will not use? I did get a confirmation email on 16/01/24...

Resolved! Now Sports Membership offer £26.99

I just signed up this month for 6 months for £26.99 and it says it'll be £34.99 thereafter. It said cancel anytime so I assumed I could cancel anytime and not pay anything further? But not sure now. It also says I will lose my special offer if I canc...

Overcharged again

For the 2nd month in a row I've been overcharged for my broadband, despite having spoken to someone last month who assured me that it wouldn't happen this month and I would have a credit on the account.I am supposed to be charged £20 pm for broadban...

Resolved! Being charged 3 time

I've signed up to NOW 2 weeks ago and was immediately charged £9.99.A week later I was charged additional £9.99 for 'NOW Cinema'And today another £6.99 for NOW bonus.Why? What are these additional charges, why was I not told about them earlier and wh...

Charged for subscription I don't have

Hi there,I have been charged for a subscription I have never had or used for HayU. How do I go about getting a refund for this as this shouldn't have even happened.Thank you.

Cancel

I got the cinema movies I’ve cancelled it and yet your still trying to charge me it says it’s a 6 months plan when I know it’s only a monthly plan

Why cut off the internet on my home?

Good morning,every 25th of every month I pay for your services. Today is January 18, 2024, why did you cut off the internet at my house?

I have been charged for the cancelled subscription

Hi, I have cancelled Now Entertainment Membership last month, but still I have been charged 4.99 this month.Please Check and refund the amount.Thanks

Overdue payment email

I received an email 6 days ago saying my bill is overdue. I will not be in a position to pay until two days time. Will my services be restricted before then?

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