Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

My bills

In May the payment was 60pound and now.the payment 60 pound again I don't understand why if my original payment Is 30 pound a mounth I would like a reason for this thanks

Cancel button,didn’t appear,until payment taken

Took,free 7 days,at no time,was I able to cancel,as kept saying,couldn’t find my subscriptions.only once payment taken,did cancell buttons appear,I did email,support,no reply.

How to cancel at the correct time if no season extension

NowTV have written to me advising that my season-ticket pass might be extended. But I don't want my pass to go to auto-renew - I want to cancel when I know the season-pass is not going to be extended. If there was no covid lockdown, it would be about...

Resolved! double charged and cant buy hay u

Hi Community ! I had t change my card details over today and my cinima pass had expired so i used the member offer for £9.99 a month for 6 months as opposed to £11.99 but i just checked my bank account and they have charged me twice. i also accident...

Old telephone number

I have just signed up to join and on my set up I had asked for my old telephone number to be retained. I have just received an email confirming a NEW telephone number. If this is the case I wish to cancel.

Resolved! New stick and Currys Pass.... Any tips

Good Morning, First post on here.... I've just bought a Stick with a three month Sports Pass from Currys to get me started and have some questions... 1. My brother wanted to buy me a pass as a birthday present, can I repeatedly use passes from Currys...

What’s the possibility of getting a refund?

My brother used my now tv and got a seven day free trial for an entertainment pass but neglected to tell me, I didn’t realise until 3 months later when I saw the payments out my account. No one used it for those 3 months and I don’t plan on using it ...

Would i be able to pay late payments but still get my internet back on

Would I be able to get my internet back on if my payment is late as I dont get paid till tuesday

Why have I been charged for nothing?

I use now TV kids alone which I am to be charged £3 for but I was charged £11 today for no reason. WTF?

Billed with no active pass

I have recently been charged £8.99 from Nowtv/billinghelp. I do not have an active Now TV pass? I have tried getting help from customer support but they have been pretty useless. Does anybody know what do do to figure it out or if anyone else has had...

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