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Anonymous User
Not applicable

‎31-05-2020 23:53

What’s the possibility of getting a refund?

My brother used my now tv and got a seven day free trial for an entertainment pass but neglected to tell me, I didn’t realise until 3 months later when I saw the payments out my account. No one used it for those 3 months and I don’t plan on using it for this month either. I’ve cancelled it but would still like a refund for the 3 months or a least for the last month.

Many thanks 

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2 REPLIES 2
RoyB
Legend

‎06-06-2020 15:11

@Anonymous User 

 

I don’t know. What does your brother say when you ask him to pay for what he caused?

 

But My Account/Settings & PINs/Payment PIN will prevent any such future occurrences.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

‎06-06-2020 15:16

In response to RoyB's comment

It’s not him who should give me the money back. I feel like as the three months weren’t used I should be given the

money back. I should definitely be able to get a refund for the last month in which I cancelled it a few days after payment. 

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