Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Problems

I have been working from home since march i supply the NHS and private sector with mental health support workers and nurses, i have now been cut off because now tv claim i haven’t paid and card details haven’t been updated, i updated my card details ...

Removing card details

Removing card details - I took out the football season pass for my 85 year old dad. I made sure auto renew was off. Twice I have had to cancel a monthly sports pass that neither myself nor my dad requested. What the hell is going on??? It would appea...

Cant view entertainment despite having entertainment pass

I have the entertainment pass and wish to watch The Plot Against America, but it tells me I have the wrong pass. However, it says need Entertainment pass to watch The plot gains America.This is the first thing I’ve wanted to watch on nowtv In 4 month...

Sports day pass

I have paid for sky sports day pass and it's not working. I would like a refund

Spending Cap Now TV calls - Anytime package

Hello, Please can someone let me know if there is a way to put a spending cap on our calls Anytime package as a household member persistently goes over the 1 hour limit & calls premium numbers! Alternatively, I believe a Now TV agent said that there ...

Resolved! Phone number to pay bill

Does anyone have phone number to pay bill

Resolved! my daughter subscribed by mistake

My 3 year old accidentally subscribed to the NOW tv sports day pass and now tv boost. I already got full sky package at home. Is there a change I get the refund as I dont need the package and it was subscribed accidentally. Nightmare to chat or conta...

broadband contract

How do i find my start date, also my broadband price has gone up.

Multiple payments taken when attempting to buy pass - no pass given

Hi, I attempted to purchase the entertainment pass and received an error to try again. I clicked this a few times and no luck. I checked my card and have been charged by NowTV 6 times for the entertainment pass but I cannot access the pass. Thank you...

Weekly Sports Pass

I purchased a weekly sports pass yesterday 22 July and activated it the same day. I just noticed on my bank statement I have been charged twice. I went into my passes and sure enough for some reason there are 2 passes. One is activated and the other ...

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