@Anonymous User just about everyone here are customers like yourself. NowTv staff do occasionally pop by but no one who is in a position to help with your problem.
Your best cause of action right now would be to email
customerservices @ nowtv.com (ensuring no spaces)
or you can use the complaints form (click the blue text about a third of the way down the page)
https://help.nowtv.com/article/how-to-submit-a-complaint
Cancelling passes can be a long winded process that some people fail to complete. It's normally 3 or 4 screens of "are you sure you want to cancel" followed by a confirmation message and a corresponding email. If you've done that then there should be no excuses from NowTV in refunding the passes. You can request they delete the account permanently but they will still keep some details on record. If you never intend to use the service again, ask your bank to stop the continuous payment authority. Don't let them wriggle out of it as they have a legal obligation to.
https://www.citizensadvice.org.uk/debt-and-money/banking/stopping-a-future-payment-on-your-debit-or-credit-card/
