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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Pass cancel

Our nowtv package offer ended in January- we decided not to renew but kept the little box to watch catch up tv on. Recently my daughter has reactivated two of the packages on this account using the remote - I noticed this tonight as it appeared on my...

Incorrect billing / lack of chat

Hiya I have had a number of passes appear on my bill - I suspect that setting up a new Roku box did this. I have gone into my account and cancelled then apart from a sports pass that I have now been billed for. I appreciate these are difficult time b...

Payment issues

Hi can anybody help me. I’ve just purchased now tv stick. Followed all steps to set up but unable to set up my free plans but have money in my account to do so! Please somebody help


What’s happening with sky sports as there isn’t any are now tv going to prolong the sky football season in context with the contract that people have with them


my child bought 2 passes that i dont want infact ill never watch anything the passes offer so can i get a refund?

Coupon to get 3 months for £3.33

Hi, I have a coupon to get a discounted, 3 month entertainment pass. I pay £3.33 a month and this will end in June. I’ve done something similar in the past and it’s just rolled on at full price without me checking. How can I make sure this doesn’t ha...

Maximum Devices

I have just upgraded to Now TV Boost only to be told I can not watch it on my HD TV due to making my maximum device changes this month.So the only devices I can now watch on is my mums Now TV  box ( don’t live with her) and my IPhone.What a complete ...


Hello, I was looking at the transactions in my bank and I realised that I had the entertainment pass was charging me each month. i remember using nowtv over a year ago but unsure why it restarted in november.  can i get some help where i would stand ...