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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Watching NOW TV from foreign country

Hi. Due to Cov-19 outbreak, l ended up coming back my country(Korea) and figured out that l couldn'y get access to NOW TV here. Thus l would like to ask, 1. Is there any way to watch NOW TV as l signed up for Skysports Monthly Pass from March. 2. If ...

Not enough money in account

Just receives a message that there was not enough money in my account to cover my bill.  I have just put money in my account to cover it.  Not sure how to pay the out standing amount that is due.

Payment details page not loading

Is anyone having issues with the "payment details" page, trying to update with new card details but page doesn't load and takes me to the NOW TV sign up page and I'm kicked out and have to sign in again. Tried with different devices android and ios, ...

Two payments taken out of my bank account

HiI have had two payments taken out of my bank account this month and last.The dates of the payments where 17th & 18th of February and 16th & 18th March both for £11.99.I used to own a NowTV box (White Box) and the account I used for this was [email ...

C-19 sport rebate

Hello, I know this is a difficult time. When signing up for the £198 worth of F1 season I didn't imagine this. I would like to have the amount either repaid or credited to the account. Does anyone know how to make this happen?  Thanks in advaceC

Cancelled but still charged

I had won a McDonald's Monopoly free trial for a NOW TV entertainment pass, signed up and cancelled it within 2 weeks. I am the only person using this account (on my PC and iPhone, which I made sure to log out delete after canceling) therefore I do n...


I am a and have been a now tv user for years now and due to the outbreak of COVID-19 a few weeks ago I cancelled my sports pass ( when I saw my bank statement yesterday of where I was charged I checked my passes and made me cancel a second time ) whi...

Now tv doesnt work

not been able to access my now tv log in for about a month to cancel my subscription as nothing is working but you've still taken my payment 2 days ago and nothing works for me to cancel it or anything please help cause I cant afford to keep paying o...

Sport pass suspension - switch to different pass

On 8 March , I purchased the sky sports pass to specifically watch the premier league which has been postponed until the 30 of April.  Football is the only sport we watch  and only got to watch one game on 8 March and have not been using it since.In ...