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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Now managed by Vodafone

Hi there,I have been with Now Entertainment for several years as part of my Vodafone mobile contract. Now is no longer offered by them so I logged in to set up payment but in the Manage Account section the Entertainment section says Manage by Vodafon...

Another unable to pay

Second month in a row now. I have received an email stating I haven't paid. My payment is via a regular bank card.The last time, despite my statement on the NOW account saying I had paid, the money had NOT been taken from my account and the first I k...

Re-Starting Membership Error

I cancelled my membership and tried to restart it but get an error message pop up when I add my card details which was the same I used previously. I don’t have another card to use, so can someone explain why it won’t work even though there’s money th...

Ads! Absolute joke!!

Ads for something you pay for and they want more money to stop getting ads their service is already far dearer than any other streaming service never mind their weak app, will definitely be cancelling the ads do it for me! 

Question

Do I get charges for receiving phone calls? I don't pay for outgoing calls just broadband. 

Tried to cancel ?

How come after i cancelled im still getting billed. Im going to try again if this persists im taking them to the ombudsman. Has anyone else had the same issues.

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