Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Membership

Just wondering if anyone can help.I had nowtv with BT then my bt account got cancelled due to moving house, so I purchased entertainment pass on 31st January. Yesterday BT contacted my saying I could get the TV again in my new house, so I got nowtv a...

Resolved! Booster price

Karl-FCommunity Manager Hi . I am paying £5 for the boost. Not £3.

No Credit

My account details for Entertainment show no credit on my account bu7t payments are being deducted! What enail address can I use to complain about this?

Sports Day Pass - BT

Does anyone know why I'm no longer able to purchase a day pass for Sky Sports through NowTV?

Payment

I cancelled my now tv membership but there still taking payments iv tried to contact now tv but without success anyone else had this problem? And how did you resolve it

Billing

Hi can I change my billing date?

My pass has disappeared whilst I still have been charged for it

Hi All, my Entertainment pass has disappeared. there is no history of payments, whilst I am still paying for it. I don't have a second account so this is not an accidental switch between them. Your thoughts would be appreciated,Thanks,SK

Length of time for service reactivation with payment

Hi I have recently make a payment for my services to be activated what is the time frame for the services to be reactivated

Charged 3 times

Hi I am not sure why I've been charged £5 then 5.99 then 5.99 again in the same month?

Over charged

Since I moved house I’ve been constantly over charged for my broadband plus my movie pass was supposed to be £5.99 for 3 months and I was charged £9.99 each time. I went from £22 to £28 to £35 for my broadband. It’s a total ###### take.

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