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ukbobboy
Expert 2

Re: Misleading Cancellation Process

@Noella 

You know Noella

That's why when conducting any financial transaction you have to obtain and maintain your proof otherwise, in the words of Judge Judy, it doesn't exist.

In the case of online transactions, always make copies or screen prints and keep them in a special folder/directory on your computer.  So should anything go wrong you can email your proof back to the charging organisation.

 

UK Bob

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EK123993
First Poster

Re: Misleading Cancellation Process

Sorry to hear this, I have had the exact same issue, which lead to me being charged for 5 months for a service that I never used!

After realising four months in, I got in contact on the live chat, and they offered a partial refund, and said they had cancelled the subscription themselves, and then a month later I realised they still had not cancelled it!

However I was able to obtain a full refund. This came after a lot of persistence, and involving a manager in their live chat system - at first two live chat team members insisted that the best they could offer was three months reimbursement.

My advice would be to not take no for an answer in this scenario, since the way they go about the cancellation process is unacceptable.

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Moneyscammers
First Poster

Re: Misleading Cancellation Process

Spoiler
Totally 100% agree thought I had cancelled mine as it it had said it was cancelled then I scrolled down and it said still want to cancel a further 3 more times to click to cancel
Nicole1987
Occasional Poster

Re: Misleading Cancellation Process

Same here. I remember cancelling my free pass December 2018. Today I realised that I've been charged two months. The live chat assistants seemed to be intentionally obtuse saying I only cancelled today; finally after 45 minutes of insistence I got a full refund though they had claimed they couldn't do that. Very shifty company indeed. We all need to negatively review NOWTV and their shady practices

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dans1231
First Poster

Re: Misleading Cancellation Process

I have also experienced this, I took the free trial offer and cancelled. I have only realised today that they have still been taking payment, I will contact of com as this is unlawful. I participated in the online chat which was terminated as soon as I questioned the charges. I have also tried emailing customer services with no reply ! an absolute shocking company to deal with who do not care about customers. I have never used this service even in the free trial period, its cost me over £200 !

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