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Alom
Newbie

‎12-10-2023 13:23

Cancellation Process is deceiving & chatbot sucks

I went to cancel my TV membership only last month. I hit cancel 3 times and got what seemed like a  confirmation and an offer which I denied. I thought it was cancelled but I got charged again yesterday. I went in to cancel it again and I had to confirm cancellation 5-6 times before getting another confirmation. 

This is deceiving. I understand offers to try and keep subscribed but this is predatory. How do I request a refund for what I was just charged for? The Chatbot is useless and you can not even write to it. 

Thanks

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1 ACCEPTED SOLUTION
RoyB
Legend

‎12-10-2023 19:28 - edited ‎12-10-2023 19:28

@Alom 

Pretty much as here, which will also tell you how to proceed, avoiding the Nowbot:-

https://community.nowtv.com/t5/Account-Billing/Cancelled-but-charged/m-p/612819/highlight/true#M2450...

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

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2 REPLIES 2
RoyB
Legend

‎12-10-2023 19:28 - edited ‎12-10-2023 19:28

@Alom 

Pretty much as here, which will also tell you how to proceed, avoiding the Nowbot:-

https://community.nowtv.com/t5/Account-Billing/Cancelled-but-charged/m-p/612819/highlight/true#M2450...

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0
Alom
Newbie

‎12-10-2023 22:34

In response to RoyB's comment

Thanks! I'll give it a go again 

0