Charged £1 4 times trying to find out why

[Znxs67]

Trying to get hold of someone to find out why I have been charged £1 4 times.

Currently I have a 6 months voucher for entertainment for £6.00 but it is costing me £10 any way? is this going to be refunded back in to my account?

The help function for Now TV is completely useless for this issue.

[gavs82008]

@Znxs67 

Sounds like the offer wasn't applied to your account. What does up and coming payments show
https://www.nowtv.com/gb/account/payments

See what staff can do by speaking on live chat. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint