First go to My Account/Passes & vouchers, and check that you really have Cancelled all Passes, and have none running.
If there are any running, Cancel them again, in turn, going through all four Cancel steps, until the Cancellation is acknowledged, and the Pass shows as not being renewed in the above screen (it will still be shown as running to the expiry date, but should not show any renewal).
You should then get an email from NowTV confirming the cancellation.
If you can see no passes running, next look at My Account/Bills & payments, and see if the amounts you are still being charged appear there.
If they don’t, then you probably have a second account set up, on which passes are still running. So have a hard think, maybe consult your past emails, to try to remember what the details for this account might be.
If you can’t determine this, you will need to have a discussion with Live Chat, who should be able to tell you what NowTV accounts are registered to your card(s):-
Get in Touch (all the options, and the best place to start):-
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>
That’s a slightly bigger question.
To erase yourself completely, try the advice here:-
Nobody has come back lately and said it didn’t work for them, anyway. But if the person who answers says it’s for Sky only, refer them to the link, remind them of their GDPR obligations, and politely but firmly insist.
So please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later
Assuming you don’t want to cancel your account completely, or you would surely have seen the posting above yours which tells you exactly how to do this, I am assuming you want to cancel one or more passes.
This you can do for yourself in My Account/Passes & Vouchers.
What happened when you followed the advice I gave you above?
And ‘you’, in the person of NowTV, is waiting to be contacted by you over Live Chat.
The advice in here, while knowledgeable, is being offered on a voluntary peer-to-peer basis by NowTV subscribers like yourself, with no power to do more on the NowTV admin side than point you to the right place.
But you have to go there for yourself.