@Anonymous User wrote:
Can anyone please tell me how I go about cancelling my subscription? I have looked on the website but I can't see how to actually cancel it, or how to get the chat up with an advisor?
Thanks in advance,
My Account/Passes & Vouchers, take the Cancel option on each in turn, and jump through NowTV’s hoops until the Cancel is done. About four steps on each, and keep plugging at it.
If there is one or more you can’t cancel, that is because a NowTV is taking the money right now, so come back tomorrow and cancel, and then go on Live Chat and get it refunded.
Hard to know what the issue is; you go to My Account/Passes & Vouchers, and then in turn press each button marked Cancel Pass, and follow the instructions, until all your Passes are Cancelled.
Can you post screenshots of the starting position of your My Account/Passes & Vouchers page, and of the point at which you get stuck?
I had the same issue going around in a loop - this was using chrome. I proceeded to use Safari (as a Mac user) maybe try Internet Explorer if you are a PC user.
wasted far too much time too.
safari gave me the obvious options implied in the instructions on the website