23-12-2023 14:54
I have normal membership. £6.99 I have just been charged an extra £9.99 for cinema which I did,nt ask for .
I tried to contact NOW through a chat box , like talking to a toddler how do i get a refund ?
23-12-2023 17:42
Sounds like you took out the 6 month entertainment saver which comes with free trials of cinema and boost. They are then charged £9.99 and £6 a month unless cancelled.
What you were doing is the ‘Get help quicker’ which is a bot. You want live chat to speak with staff. Which is accessed by being signed in and using the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
23-12-2023 23:02