Cancellation

[Anonymous User]

I cancelled my free trial and I was still charged for it and I'm not happy, so I wish a refund please.

[Karl-F]

Hi @Anonymous User, 

We have responded to your previous post. 

Thanks, 

Karl

NOW TV Team

[peter1971reynol]

nee to stop  nowtv.

[gavs82008]

@peter1971reynol 

You’ve posted in a thread that hasn’t been active in 3 years.

What are you referring to?

If it’s TV membership, where did you take it?

From the website or app?

If it’s the latter then it’ll be linked to the App Store as in Google Play or iTunes.

[Anonymous User]

how can I cancel my account, I　don't need now tv service, and sky people tell me contact with you.

I found it's very inconvenient to cancel now tv account, it's very bad.

my email is [email removed]. please contact with me.

Please remove my bank account info from you !

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

I believe your issue has now been resolved by our Live Chat team.

If there's anything else you need help with, don't hesitate to contact us back 🙂

Birgit

NOW TV Team

[Anonymous User]

I have been charged £9.99 for the free trial even though i cancelled it i would like a refund if thats okay.

[SeeMoreDigital]

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@Anonymous User wrote:

I have been charged £9.99 for the free trial even though i cancelled it i would like a refund if thats okay.

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Hi @Anonymous User, 

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

How do I cancel my trial account?

[Andy]

@Anonymous User

Welcome to the forum. You can cancel your free trial by going to your My Account > My Passes page http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.

[Anonymous User]

Same here charged ne 17.99 I want it back and to cancel