30-11-2015 2:14
Solved! Go to Solution.
09-12-2015 15:34
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Have you been able to sort it out yet?
Let us know if not, we'll get this looked into.
Birgit
NOW TV Team
24-01-2016 17:09
Hi @Anonymous User,
We have responded to your previous post.
Thanks,
Karl
NOW TV Team
13-08-2023 20:49
nee to stop nowtv.
13-08-2023 21:18
You’ve posted in a thread that hasn’t been active in 3 years.
What are you referring to?
If it’s TV membership, where did you take it?
From the website or app?
If it’s the latter then it’ll be linked to the App Store as in Google Play or iTunes.
22-03-2016 11:36
how can I cancel my account, I don't need now tv service, and sky people tell me contact with you.
I found it's very inconvenient to cancel now tv account, it's very bad.
my email is [email removed]. please contact with me.
Please remove my bank account info from you !
23-03-2016 17:28
Hi @Anonymous User
Thanks for your post.
I believe your issue has now been resolved by our Live Chat team.
If there's anything else you need help with, don't hesitate to contact us back 🙂
Birgit
NOW TV Team
25-06-2017 14:30
I have been charged £9.99 for the free trial even though i cancelled it i would like a refund if thats okay.
25-06-2017 14:33 - edited 25-06-2017 14:37
@Anonymous User wrote:I have been charged £9.99 for the free trial even though i cancelled it i would like a refund if thats okay.
Hi @Anonymous User,
The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).
Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
04-07-2017 14:44
How do I cancel my trial account?
04-07-2017 14:55
@Anonymous User
Welcome to the forum. You can cancel your free trial by going to your My Account > My Passes page http://account.nowtv.com/passes
You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.
27-04-2019 20:43
Same here charged ne 17.99 I want it back and to cancel