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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Refund

I have a complaint about my subscription to Now TV and how you took money from my account illegally.I took out your monthly package to watch specific football matches, thinking it would only be a monthly cost.I made the same payment for other footbal...

Monthly Payments

I signed up for the monthly Now pass but it turns out I was signing up for an ongoing subscription. When I realised this was the case I reviewed my ac

Still charging me after cancelling broadband

I cancelled my Now broadband at the end of November 2023.I received an email confirming the cancellation yet Now broadband are continuingto take payments off me. I phoned about this three times and each time I get promisesfrom an advisor that they ha...

DaveLat by Advocate
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Boost

I have just bought the boost but when trying to watch something it says too many people are viewing. There is only one other person watching. Plus I'm still getting ads.

Cancel subscriptions

Trying to cancel my subscriptions as I have moved out of the UK but every time just get an error message saying  Well, that didn't go to planPlease wait a moment and try again. Been trying for days  

GRLONDON by Advocate
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Broadband

My wifis not working I pay my bill every month on my pay day and it’s been turned off for 2 weeks I’ve been trying to get in contact with now tv nothing back the live chat is awful I get paid same time every month which is when I pay my bill this is ...

Refund pending after cancelling

Hi,I had cancelled NOW broadband in Dec and I’m supposed to get a refund by 14th Jan but they haven’t refunded yet. why it’s being delayed? Will NOW pay me or not?

Resolved! RIDICULOUS PRICE INCREASE

SpoilerBROADBAND AND PHONE CALLS CHARGE UP BY 100%  BETWEEN NOV AND DEC23   £23.50  TO  £46.50  NO NOTIFICATION  - THIS IS ROBBERYHOW DO I GET IT BACK DOWN?BROADBAND AND PHONE CALLS CHARGE UP BY 100%  BETWEEN NOV AND DEC23   £23.50  TO  £46.50  NO NO...

NGATES21 by Advocate
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  • 6 replies
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Membership

Who do I speak to about a refund for a item I did not order iv tried robo bot but it's not letting me type iv tried emailing but it bounced back 

Babs by Newbie
  • 172 Views
  • 1 replies
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