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EBBLANCH
Newbie

MONEY TAKEN OUT OF MY ACCOUNT EVEN THOUGH I HAVE CANCELLED MEMBERSHIP!!!

Anyone else still being charged after cancelling subscriptions? Tried to speak to someone about it but only seem to be able to chat to a robot which was zero help. 

1 REPLY 1
RoyB
Legend

@EBBLANCH 

Did you get an email confirming the cancellation?

If you go into your Now account via your avatar above, is the Membership still running, as shown by an upcoming payment date?

Is it one of those six month minimum term deals, where you keep paying for the rest of the term even if you cancel early?

If no email, and the Membership isn’t a six month one, and it’s still running, then you didn’t complete the (admittedly long and involved) cancellation procedure, so do that now.

Or is it possible you have a second account, with a membership running on it?

Otherwise, if you have the cancellation email, here’s how to contact Now. The following link leads you to direct contact with Now Live Chat (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-

https://help.nowtv.com/article/how-to-contact-now

Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even if that is what you want, as that will only deliver you to the Nowbot; pick something else.

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.