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Activity in Setup & Performance

Telephone Line

Hello, I am due to have an engineer visit tomorrow to set up my broadband however, the package I signed up for includes a telephone line. I live in a rented flat and am concerned about having anything installed, is it possible to pay for the package ...

Activation date - No Engineer, what is needed?

Hi All,Signed up for Now Broadband (Previously with SKY) and great news there's no need for an engineer - So why does it take so long for the activation date?As I understand they both use the same network, so what needs changing and can I get it any ...

Resolved! Broadband set up in flat

Hello,I'm new to the community. I've just moved to a new flat and have signed up for broadband. I've booked an engineer visit, but is this necessary if the flat already has a phone and satellite sockets wired in?Sorry if this is a daft question, it's...

Broadband and Setup

Now broadband was supposed to set up yesterday so I plugged it in in the morning ready. By the evening it stil hadn’t connected and it said there was maintenance between 12pm and 6am. Woke up this morning and it still hasn’t connected. 

Resolved! Phone line

I've had workmen in my property repairing it after a house fire and I've noticed they have cut my phone line and now can't set up my rooter, who do i contact about having a new line fitted. Thank you

Resolved! Activation Dates

I was given an activation date and have been waiting. My NowTV Hub 2 is set up and plugged into a pre-filtered master socket, and I waited on the 12th for the line to activate. That was yesterday and it still hasn't been activated.The help documents ...

Internet light flashing Amber

Was supposed to go live last week, was told I have an issue inside house after being previously being told it was an outside the house issue, new engineer appointment this week, I had a fiddle with connections after hearing this news and now for the ...

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