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Anonymous User
Not applicable

‎08-09-2022 10:08

Broadband not working

My broadband is not working the internet line is not green but blank, how do i contact customer services?

0
3 REPLIES 3
schnapps
Legend 5
Legend 5

‎08-09-2022 10:13

Hi @Anonymous User 

Communication methods to reach out to the NOW Broadband Team can be found from this link page below.

Their contact telephone helpline number should also be under different relevant related Broadband  & Calls sections of your NOW Broadband online account.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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schnapps
Legend 5
Legend 5

‎08-09-2022 10:17 - edited ‎08-09-2022 10:23

Hi @Anonymous User 

Forget to add I am assuming your NOW Broadband was up and running previously before the green middle internet light on the front of the NOW Router went out and have double checked the wiring between the NOW Router and the BT socket and nothing hasn't come loose and everything is fitted tight in both sockets.

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chilli2
Elite

‎08-09-2022 10:19

Do you have a dial tone of you plug a phone in? This will let you know that the kind is active.

Did you have a phone and broadband service before? If so with who and what package?

This will let us know what you had before plus if it was an openreach service or not, LLU or not.

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