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Activity in Setup & Performance

Line disconnection when wet and windy outside

Hi all, I have Now Broadband installed. I get roughly 35Mb/s when the weather is good but as soon as the wind and rain comes it deteriorates (my syslog shows disconnections every 20 mins or so). This keeps happening. When the weather is fine, it work...

Wifi booster needed

Good evening, The router wifi signal doesn't reach every room in the house and the engineer that came home to install the line told us to contact NOW TV in order for them to send us a wifi booster.

Second phone line installation?

I have ordered NOW broadband recently and I was wondering if the engineer is going to install a second phone line? My landlord already has internet from TalkTalk in the flat but I've ordered the broadband for myself and I don't want it to disrupt the...

Resolved! Quiet Line

Hiya, when using my landline i cannot hear anyone after a few seconds. Ive doen technical checks and all seems fine but the issue is still there. There is no one avaialble on live chat and i cant find a telephone number to call for some help! How do ...

Engineer Visit

Am a new broadband customer. Signed up in my new home and was booked in for an engineer visit 14 days later! Two weeks... Christ  The house has a phoneline and BT Master socket. It's a new build but we're not the first tenants. It even has a Virgin c...

Xbox Series S

Hello, Recently downloaded Now Tv onto the new Xbox Series S and nothing is loading. Keeping popping up when I go to click on a channel saying “Unable to load video”. I have tried uninstalling and re downloaded and doesn’t work. Tried signing out and...

Resolved! Now broadband

I’ve recently purchased NowTv Broadband everything was fine got a conformation email but in the last hour I’ve received an email saying they’ve had to change my order. ive read over my email several times and everything seems to be the same and it do...

INSTALLATION DELAYS

Hi was meant to have my wifi activated an such on the 9th of last month now its the 1st of the current month an they still aren't giving me any information on how theyre dealing with the issues how can I get in contact with them (preferably through e...

No flashing amber light on Hub two ?

So my broadband was due to activate today...3rd of Nov...its 23:00 and my broadband hasnt been activated yet. So i went to the community post and found out that there should be flashing amber on internet after setting up.. but inonly have two solid g...

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