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Anonymous User
Not applicable
‎17-11-2020 19:58

Xbox Series S

Hello, 

Recently downloaded Now Tv onto the new Xbox Series S and nothing is loading. Keeping popping up when I go to click on a channel saying “Unable to load video”. I have tried uninstalling and re downloaded and doesn’t work. Tried signing out and back in and no change. Nothing seems to of fixed it. Please help 

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1 Reply
gavs82008
Legend 5
Legend 5
‎18-11-2020 8:14

@Anonymous User 

As you have done the things I would have suggested. All I can suggest is going onto Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click "chat to an advisor"

FYI that I do not work for NOW, just a NOW customer trying to help
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