01-06-2023 13:16
In summary; every time I answer my landline phone, I can hear crackles on the line and the router drop internet connection immediately. This happens during both in-coming and out-going calls. The router is otherwise stable.
I had this issue before and engineers were sent round twice and the problem seemed to have been solved. But it returned about 2 weeks ago.
Solved! Go to Solution.
01-06-2023 13:52
All you can do is call the broadband team to get them to sort it out again.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
01-06-2023 13:52
All you can do is call the broadband team to get them to sort it out again.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
02-06-2023 15:15
@Jayach wrote:Have you checked/replaced the filters? You need one for every extension in use. (unless you have a pre-filtered master socket)
Yes, I’ve had filters go bad in the past. Does exactly what you describe…..
03-06-2023 7:33
03-06-2023 17:05
The filter in the socket could have become faulty, you really need to try it with the router and phone in the test socket. (you will need to use a standard plug in filter)