@Pat3
How do you know that an engineer will be coming?
If you haven’t told anyone at Now Broadband about your problem, then it’s very unlikely anyone will notice it.
If you have told someone at Now Broadband about your problem, then that’s the person you should re-contact and chase. Though note that Openreach respond to Now on a 72-hour SLA, and it’s only 48 hours you have been waiting.
We are all just fellow-customers here; we can sympathise, and offer advice as above, but that’s about the limit of it 😢
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
