Router dropping internet connection when answering phone

[Wahid]

In summary; every time I answer my landline phone, I can hear crackles on the line and the router drop internet connection immediately. This happens during both in-coming and out-going calls. The router is otherwise stable.

I had this issue before and engineers were sent round twice and the problem seemed to have been solved. But it returned about 2 weeks ago.

[gavs82008 · Accepted solution]

@Wahid 

All you can do is call the broadband team to get them to sort it out again. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Wahid]

Thanks for the advice, much appreciated.

[Jayach]

Have you checked/replaced the filters? You need one for every extension in use. (unless you have a pre-filtered master socket)

[RoyB]

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@Jayach wrote:

Have you checked/replaced the filters? You need one for every extension in use. (unless you have a pre-filtered master socket)

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@Wahid 

Yes, I’ve had filters go bad in the past. Does exactly what you describe…..

[Wahid]

Yes, it has a pre-filtered master socket installed when the first of 2
engineers came round about a 6-8 months ago.

Thanks for the suggestion all the same.

[Jayach]

The filter in the socket could have become faulty, you really need to try it with the router and phone in the test socket. (you will need to use a standard plug in filter)