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Anonymous User
Not applicable

‎02-09-2022 10:42

Broadband seems rubbish

I've had this service since 22/8 and I'm finding if the broadband is connected to one device, nothing else works.  Is this standard? Or do I find another provider? I was with BT no problems but with cost of living £53 is abit extreme for broadband and 700mins for phone calls...I dont watch much TV and its all through the iplayer or whatever but then when you want to use mobile/ipad/laptop they don't seem to want to work??? 

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1 ACCEPTED SOLUTION
chilli2
Elite 2

‎02-09-2022 10:55 - edited ‎02-09-2022 10:55

I find the broadband to be fine, and with no issues at all.

The supplied router however is another story, when I tried using the now router I had a few issues and not just poor WiFi.

So I use my own router and the connection is rock solid, the WiFi reaches down the garden, next door and a little way down the road.

Search this forum for own router.

 

Do you still have the BT router? If so what model is it?

View solution in original post

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11 REPLIES 11
Subscriber2g
Advocate

‎03-01-2023 17:43

In response to Jayach's comment

So having left NOW, they have decided to charge me early termination fee for a poor broadband service that they advice that I should leave because their service wasn't up to scratch.

PEOPLE, DO YOUSELVES A FAVOUR! Now Broadband SERVICE IS APPALLING. CUSTOMER SERVICE IS WORSE. BUYER BE AWARE!!! I wouldn't touch them with again a barge pool. 

I am now back with BT and everything is working fine. Same phone line into the house, different company. 

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chilli2
Elite 2

‎03-01-2023 20:31

 @ Subscriber2g

The early termination fee is standard among ISPs and other service providers You said:

 

" The person at the other end of the channel was quite happy for me to cancel my subscription "

 Did they mention that they would waive any early termination fee?

 

The router isnt that great and there are solutions to that issue on here.

 Now is a budget ISP and if you are unable to fix basic simple  issues, such as source and set up your own router then its probably not the best ISP for you - Customer support will not help you.

however its cheap - even if you factor in the cost of getting your own router the combined costs over 12 months will be cheaper.

As for my own experience - no Issues with now what so ever, speeds are as expected, no downtime and currently 30+ devices connected to wifi with no problems