25-02-2016 16:37 - edited 25-02-2016 16:38
Hi,
I just signed up to Now TV Entertainment and have a YouView DTR-T2000.
However, the On Demand App only offers Movies (much like the Sky Store app alongside it) - but not the contents of the Entertainment package.
I've left it for a day to see if it's an account clearance thing - but no joy.
I understand streaming of live channels doesn't work, but what about the 250 box sets I've signed up for?
What is going on?
Solved! Go to Solution.
25-02-2016 16:44 - edited 25-02-2016 16:44
@Anonymous User
Welcome to the forum.
Unfortunately YouView only supports the on-demand movies on Movies Pass, you can't watch the Entertainment or Sports pass on it.
Have a look at the following list of supported devices as you might have something else in your house that you can use instead, eg games console, Chromecast or Apple TV.
04-08-2016 16:58 - edited 04-08-2016 16:58
Hi @Anonymous User
Have a word with Live Chat it's often something behind the scenes that needs fixing. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
04-08-2016 17:00
04-08-2016 17:22
@4268 lol so it doesn't!!
31-08-2016 14:07
31-08-2016 14:09
@Anonymous User
Welcome to the forum.
Unfortunately only the movie pass can be watched on YouView boxes , not entertainment or sports.
Have a look at the following list of supported devices as you might find you already have something that you can watch entertainment on. If not, a NOW TV box is probably your cheapest option.
http://help.nowtv.com/article/Supported-devices
If you do have another compatible device such as a games console, Roku, Chromecast etc that you want to set up, you can find more details here
http://help.nowtv.com/article/How-to-Get-NOW-TV-on-your-device
31-08-2016 14:11
@Anonymous User
Unfortunately due to YouView rights restrictions you won't be able to use a nowtv entertainment pass on a YouView box.
With the nowtv app on the YouView platform you will only be allowed on Demand movies only.
See guide linked below regarding nowtv supported devices.
05-09-2016 19:51
06-09-2016 17:03
Hi @Anonymous User
Thanks for your post.
It does mention within our terms and conditions that "some content is unavailible on some devices", it then takes you to a page where it explains about Youview, That can be found here.
Thanks
Andy
12-09-2016 17:49
12-09-2016 20:34
@Anonymous User
You can cancel your pass by going to your My Account > My Passes page http://account.nowtv.com/passes
You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.
If you have more than one type of pass you need to cancel each separately.
As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you as a courtesy. To get there go to the following help page and click the Start Live Chat button.
http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV