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daredevil
Mentor

Sports Mobile Membership

Hi All,

 

I took the offer for Sports Day Membership and 8 months NOW Sports Mobile Membership bundle

on 27th October

 

However - the mobile Membership still has not been activated despite being more than 10 days.

 

Can someone advise how to activate it?

 

Cheers

 

DD

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8 Replies
gavs82008
Legend 5
Legend 5

Re: Sports Mobile Membership

@daredevil 

Have you received an email confirmation about the mobile membership being applied to your account?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Mog61
Newbie

Re: Sports Mobile Membership

We having same problem 

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daredevil
Mentor

Re: Sports Mobile Membership

No - only the receipt email stating that it will be applied within 10 days.

 

 

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gavs82008
Legend 5
Legend 5

Re: Sports Mobile Membership

@daredevil @Mog61 

Assuming it’s been over 10 days, head onto live chat and find out what’s happening.

Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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daredevil
Mentor

Re: Sports Mobile Membership

Hi Gavs,

 

Spoke to chat - they say the sports mobile will activate 10 days FROM activating Sports day pass?

 

That correct?

 

I was hoping to activate the sports day pass for a match day I want to watch later this year

 

Cheers

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gavs82008
Legend 5
Legend 5

Re: Sports Mobile Membership

@daredevil 

My assumption was you got the mobile membership after purchasing the day membership and not just after activation.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
daredevil
Mentor

Re: Sports Mobile Membership

Cheers Gav

 

Back to chat then!

 

Thanks

daredevil
Mentor

Re: Sports Mobile Membership

Unbelievable - been through 4 advisors and all say I have to use the day pass.

Not happy.