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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Resolved! Parental PIN not accepted

For some reason the parental PIN I set up is not being accepted it keeps saying it's the wrong pin but it's not I have a Roku black box how can I solve this any advice.

Blue intermittent screen since update

Hi I too am getting an Intermittent blue screen while watching on a black now TV box. This issue is not happening on our now TV stick we have in another room. It's only happened since you updated the system your end. I don't mind getting a now TV sti...

Continous Network Activity

Hi, Since the software update on October 24th. I've  noticed that my Now TV box continually sends traffic over my network. This is when I am not using the box i.e. it is in "standby". Does anyone know what it is doing? I have been disconnecting it wh...

Resolved! NowTV Box Stuck on Screensaver

My NowTV box sticks on the show adverts which seems to have become the screensaver.  I don't know how long it takes, however, if I leave it overnight the box does not respond to the remote, is stuck on the adverts and I have to reboot the box.  This ...

BT Sport Ultimate NowTV 4k stopped working

Is ultimate still working for others? I can watch none ultimate fine but it doesn't kick in 4k HDR. On the check device page u have ticks across the board.  It is working on my Nvidia Shield Side note please please do a NowTV app for the shield so I ...

Quiet... LOUD... Quiet... LOUD

I've tried six movies (from varying decades) and had the same problem: Dialogue is... very quietSound effects are... VERY LOUD I had to give up on each film. Dialogue is so quiet I'm turning up the volume, effects are so loud I'm rushing to turn it d...

Box keeps on rebooting

My now box keeps on rebooting. I have tried all the option in the comunnity such as changing data and updates but the box keeps on rebooting after 10 minuts or so. Check all options but this keeps on happening Would like help from NOW technician but ...

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