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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Resolved! Mk2 black box

I have received NOW TV Broadband for over three years. I have now decided to upgrade to a "Superfast" speed (65mbps). Just received my new box (Mk2).Do I need to install it to receive this upgraded speed or can I continue using my old box"? I eally d...

Replacement Box

I started having problems with my Black Box 3 weeks ago and 2 weeks later I’m still waiting to receive my replacement which I’ve been promised has been sent out. Pretty fed up with waiting and pretty fed up with the service I’ve received. I’ve also b...

Sky box office

Hi I'm trying to sign into sky box office but it doesn't recognise my details and when I go to reset password it says it will send a link to my email but ive tried a few times and im not receiving any emails 

NowTV Black Box vs AppleTV

Why is the picture quality of the nowtv box so poor? I never usually use it but I thought I would give the “boost” ago and since the AppleTV isn’t support, I tried my nowtv box. So now I get DD+ sound but the picture is awfull, 480p at best! As soon ...

Resolved! Devices

I have just purchased a now box for my bedroom,,, I have a now stick in my lounge.I have a monthly movie and entertainment passes.when I try to watch a film on my box in the bedroom it says I have to buy a pass ,, I only have these two now devices.TI...

TV box

Do I pay for this every month or is it a one off payment and then for passes

CCTV connection

I was able to connect my CCTV via my broadband Ethernet connection but now for some reason it will not connect at all?it doesn’t appear on my devices either so is this something that Now tv have blocked?How can I get my cctv to reconnect as it once d...

No sound

I have problems with sound on both my now tv sick and box neither is working but is working on my phone 

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