NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Stuck on the landing page

My remote cannot get things past the opening/landing page which shows the list of categories starting with column indicating: home, best of catch up, TV guide etc and the graphics for programmes on the right. My remote is working as I can see the vol...

Roku app

Hi our remote broke so we downloaded the app and was all working fine however today the back became unplugged on the box and we now can’t get past the lets get started screen as our app won’t connect. Can anyone help us please

Resolved! HELP

Please help!!!ive just bought a secondhand Now Tv box was working fine but now it’s saying too many devices......

Sky Cinema pass on wrong now tv account

Hi, I have just brought a now tv sky cinema pass, I thought I got it on my account thats linked to my now tv box but it was the wrong account. so now I can't watch it. Can you log onto a different account on now tv box cause I can't seem to find it o...

Issues Watching in Denmark

I’ve been able to watch via my now black box in Denmark until we moved recently. I’ve got my billing set to my UK bank account and I know Denmark is one of the acceptable EU countries but I get the message Unable to stream in your region. Any advice?

Resolved! Waking up black now TV box without remote

Hi I have broken the remote and ordered a new one. But it may not arrive until after Christmas. I downloaded the Roku remote app but can't wake up the box . I have downloaded a wake up wan app but don't know what the details are on the box that I...

Mixed up channels

My black box channels have started to get all mixed up, Like Channels starting from ITV instead of BBC1 and the channels are spread everywhere. None are in order! This happens quite alot but then sorts its self out and then a couple of days later it ...

membership cancelaation

hi therehow to cancel my now tv membership and remove my details , my adress and card details ?

HDMI not switching since update

Since my last software update a few weeks ago, my box isn't switching the HDMI channel on my TV. I used to just wake up my NOW box with the remote and the TV would switch to the correct HDMI channel. Now it doesn't, I have to select it on the TV. I c...

Moving home help

I am going to be moving home soon and I’ve tried to find a contact number for NOWTV but have been unsuccessful.has anyone got a number for nowtv so I can actually speak to a person?

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