NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Now Tv free view channels not working

I noticed yesterday that the Freeview channels on all of my Now TV boxes have stopped working. I have 3 boxes in the house on 3 different TVs and all have stopped working yesterday. I have another TV with a Freeview box and this is working so it’s no...

Trying to create a new account

I have about to throw the NowTV box away. All I want to is make an account to start using the box, but it keeps saying "You've already created a Sky iD with this email address" and I dont. Its a live.co.uk email address that is nothing to do with my ...

Router

I’ve cancelled my Broadband with NOW TV as I’m moving. What can I do with the router?

Won’t connect to the internet about 14

Won’t connect to the internet saying something about error 14 iv tried everything listed in the comments already with no luck which is weird because iv had the box about 3 months and it’s worked fine up until now

Problem

Spoiler You are still taking money from my account two lots of 8.99 this month alone when I cancelled this months ago. Why dose this keep happening I don't get the package so why are you taking my money. I am a health care front line worker and now ...

Connection

@customercare@@There seems to be connection issues , my router is not working. Any ideas

Static noise

My nowtv box (black) flicks and makes a static noise making it unwatchable. I have just got a new broadband provider with better strength as I thought that was what was causing it. I have tried the factory reset but that's made it worse. It's been up...

error 14

I keep getting the error code 14 message when I try and connect to wifi. I've tried enabling and disabling pings and that doesn't work. I can't plug my box into my router as it's too far away. I can't find the live chat option for love nor money a...

Dolby 5.1 with Sonos Beam via Samsung TV

Hi I have got myself a shiny new 4K Now TV box. I have it all set up and my account has boost. It is connected via HDMI to my Samsung smart TV, which is then connected via optical output to a Sonos Beam & surround speakers. I get 5.1 audio when I us...

I can’t get past the sign in stage

So my Mum recently bought a Now Tv box, but every time we try and sign in it takes us to the captcha and makes us confirm we aren’t a robot every time. We aren’t sure why this is or what could be wrong, because it isn’t giving us an explanation.Any h...

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