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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

New Hub

I would like to know how I can get a new Hub  since the one they gave me was ruine.

David29 by Mentor
  • 3 replies
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Can't access all4

Can anyone help. Can't access all 4 app. I've removed app re added but can't access any content

now router

so im a new member of now broadband, could somebody tell me if the router they sent me is standard issue, plastic only two out connections and can't be mounted to the wall, this is absolutely the worst router I have ever been giving there dosent seem...

lost remote and not connected to wifi

So i have recently gotten a new wifi box from another provider, and i have just realised that i can’t connect it to my now tv box as i’ve lost the remote and used the Roku remote app prior to this. is there any way i can connect the new wifi to my no...

Channel 4

I can’t seem to watch All4 on my NowTv box. All the other apps work. As mentioned in the other thread I’ve tried updating it and deleting it but it still kicks me back to the Nowtv Home Screen after trying to load All4. I can log into All4 on other d...

Phone not working

Our house phone isn’t working no dialing  Tone carnt ring anybody and no incoming calls we’ve had a new phone incase it was the phone and still the same and carnt seem to contact anybody to talk to it’s all robots that don’t help me please someone he...


Why can I not directly speak to a customer service adviser?I am unable to watch Now TV or other apps due to constant buffering, can someone please get back to me and advise me

Blank screen

Hi, i have been using the now tv black box for a while now with no issues. But i have recently brought a new 4k tv, the first time i have used one. While watching programmes, tv series, kids programs etc all is fine, but when we watch a film either o...