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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Buffering

Why can I not directly speak to a customer service adviser?I am unable to watch Now TV or other apps due to constant buffering, can someone please get back to me and advise me

Blank screen

Hi, i have been using the now tv black box for a while now with no issues. But i have recently brought a new 4k tv, the first time i have used one. While watching programmes, tv series, kids programs etc all is fine, but when we watch a film either o...

Resolved! NOW BOX FACTORY RESET

I did a factory reset which was a mistake,it no longer logs in and requires to use a pin number to re-activate online. I do alreadyhave an account which is not currently subscribed  (I stopped subscription 2018) and the card has expired so it want me...

Who do I contact for an outage?

Hello, my internet stopped working. i restarted the router, checked for unpaid bills but bills were paid and restarting the router didn't do it. who do i contact? there is no chat here and i don't find an emergency hot line for support...

Nowtv broadband router - anyway to reduce power?

I've noticed that the router uses about 8 watts when doing nothing - ie just connected to a laptop. I have a good connection and it's only a couple of feet away. Is there anyway of reducing range and/or power used to run the router? I have previously...

Streaming

Hi, I am wanting to stream a program that's on Discovery+ through the ROKU channel so that I can watch it on tv. Is it possible to do this from my iphone if I'm not using a smart tv?

2 Accounts - 1 Box

I have a NOW TV Box with Freeview (logo in blue). My partner and I have an account each but he would now like to watch his sports on the TV rather than on his Ipad which he has been doing.How do we switch accounts on the TV screen / Now TV box? There...

Broadband outage

My broadband has been down since yesterday evening. There is automated message when calling which says Now is aware of the issue but it would be nice to know how much longer it will take?  I am in Buckinghamshire. Any one else is affected? Thanks 

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