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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Resolved! Now TV black box with only Now TV showing?

I would like to set up my elderly 84 year old father with Now TV but only Now TV.He gets easily confused with anything tech related and one of his last passions is to watch sport in the comfort of his living room.Right now I have him set up with a li...

Can't sign in

I can log in on the Internet but can't log in on my nowtv box. Says it doesn't recognise username or the password. I have changed my password and reset the box and turned off at the mains. Please help

Setup NowTV box - download apps

Hi all,I've just received my now tv box, and I've set it up, but when I go to set up the app store, it says:"From your PC, phone or tablet go to: PLUGIN"There is then an activation code, but I have no idea where to put this, and I can't find anywhere...

Connection to projector

When I connect my now box to my projector I get the home screen ok. But when I try to watch any thing all I get Is blank screen have sound ok. This is one of the new boxes. Works ok on older boxes

how to sign up

how can i  set up a black now tv box without having to add my credit card details...dont want my details getting hacked and just want freeview tv.....please help me 

Now TV Black streaming or casting

HiI'm the proud owner of a now tv box so far very pleased with it.My only gripe is I'd like to be able to play local content on my NAS. As there is no longer any option of sideloading apps I thought I might be able to cast from my phone but, so far I...

Usb

Hi why cant I watch a film on USB when plugged into black smart box? Are there special instructions, if so what are they?

Software Update Earlier This Month - What New Features ?

My Now TV box updated a week or so ago with new features , but where do we get to read about what they are and how to use them ? So far I have seen the "Roku powered" notice on the standby page and on the Now Tv home page. My Now Tv box also powers u...

Unable to connect to internet

Since moving box to another room I have been unable to connect to internet with my black now tv box. I recently upgraded to sky fibre last week but all other devices have been fine. I have tried all the trouble shooting tips on the forum and it says ...

Cannot login through Roku box

I am trying to login to NowTV through my roku box. It says "sorry we did not recognise your login details".  I know my details are correct, have tried 2 different wifi connections and reset my box 3 times. If someone could shed some light into this b...

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