If you were happy with the service as it was then give them a call and see if they will drop the prices, it may mean another 12 month minimum term, but any other ISP will also have a minimum term
The way it works is that they tempt people in with an introductory offer, as long as you stay with them for X months, then after that the price goes up to the "standard rate " this is standard for all ISPs and not just Now , shop arund - see what ISP offers what and and what price then call Now retentions up and see if they can make an offer
If you are leaving for another service provider that uses openreach cables do not under any circumstances cancel your now broadband and calls , go through the sign up process with your new provider - keep your number and it should transfer across overnight - it can sometimes take upto 14 days for this to happen, however your internet and phone will work throughout .
If you cancel then it can take a lot longer, plus there is the risk that you will loose access to FTTP speeds ( aka cabinet full)
