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Intermittent connection issues

Since having NOW broadband installed I've been having ongoing intermittent issues with the connection.

Speed tests always come back ok, and the wifi signal itself seems ok but what I find is that any kind streaming service often stops  or bufffers for a long time, internet calls drop continuously and webpages fail to load intermittently.  This is happening across all devices at random times.

It feels like the issue relates to either DNS resolution or an issue with the router itself, I would like to log a ticket with NOW but there doesn't seem to be anywhere on the website to do this or send an email.

Can anybody help me with this issue?


Legend 5
Legend 5


Staff especially broadband never post on here.

The router from NOW is well known to be poor. Are you able to use your own?

Otherwise you could split the bands.

Outside of that best to stick with Ethernet where possible. 

FYI that I do not work for NOW, just a NOW customer trying to help


Call 150 free from a Now landline, or take your pick of:-

0800 759 1213, 0330 041 2518, 0330 041 2462, 0330 332 3050, 0330 041 2473, 0333 759 4816

Rather than chat to Now, you might prefer to email them, which you can do on


(omit the space, needed here as the Community software ‘eats’ any properly formed email addresses we might try to post).

Some problems can be better expressed in an email, but it’s up to you.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.