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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Cannot join Now Broadband

I am trying to join Now Broadband. Tried online, kept getting there is a problem and to phone 03300412482. After options I keep getting a recorded message telling me in order to protect agents only urgent calls are being taken, order online then phon...

Switching BB

Hiya Just have a question. My broadband connection is due to end 28.8.  But just checking, when can I start switching from without getting penalised.    Kind RegardsDil

Contract renewal

Hi my contract expires in 14 days I have the option of renewing for £18 per month or continuing out of contract for £25.I would like to renew but there is no option to do this online and the phone line is (understandably) oversubscribed at present. H...

Payment

I went on to check my now tv bill as I thought I had maybe missed a payment, upon checking it said that it was paid, however today I've woken up to discover the money has been taken out my account. I am rather confused! I'm not saying that money has ...

Broadband & Phone transfer

I received a call on my voicemail yesterday saying there was an issue with transferring my existing number and if I don’t get in touch quickly I may not be able to retain it. The call left no number and I can’t find any numbers on the website. How do...

Broadband not working

Can anyone help? My internet went down about 2 week ago now it’s coming on and going off e mailed now tv but no reply. I have no credit so can’t call but has anyone got a free phone number I could use please. 

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