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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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No WiFi

Live in the North East of Scotland and had a bad thunder storm this morning.  Later on WiFi went down.  Tried all the usual ways to rectify but no joy.  Called Now to be told there is an issue with it and there trying to sort it.  Could take 48 hours...

OILCAN by • Scholar
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Cancelling in a time of nCovid19

Hello all. Hope you're all safe. I'm trying to cancel my Broadband account with NOW who are operating with a reduced workforce at the moment.I'm moving home to a place that is in the sticks and has no line currently so moving with NOW isn't an option...

Problems with download speeds

I have been having problems with the download speeds with the super fab broadband. It was all good at first actually downloading multiple things really well and not effecting anything else such as streaming services like Netflix but since around Marc...

Resolved! Landline

Hello, new to NowTV and have just ordered broadband, I didn't realise that my contract comes with a landline and home phone, is there any way to keep the contract that I'm on and just opt out of the landline since I don't need it and would prefer not...

Phone Number

Hi , is anyone able to help me to stop the landline numebr being changed during the installation of broadband. Also is there a cancellation fee if i cancel my boradband before the installation date.

Delivery to different address

I am moving to a new address in July but want to get the wifi sorted now so i can arrange the engineer arrives when i move in. I want to get the router delivered to my current home address, which I will then take with me to my new address.  If I purc...

Hub 2 Devices

Once i've logged into my router, is there any way I can temporarily block devices from access our WiFi network? I use Family Link to control my son's screen-time but he can see when I change any settings in it. I want a solution that's a little more ...

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