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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Resolved! Told Phone Number will Change

I signed up to move to NowTV for broadband and phone line, opting to keep my landline number. However, virtually straight away I received an email saying the order had changed and I had a new landline number. I cannot change my phone number and do no...

Resolved! Broadband not live yet - can I cancel?

Hi all, I have signed up to Now Broadband, and it is due to go live on 10th March. My flatmate has just told me he's leaving, so I need to leave the flat too. I'm likely to go stay at my parents for a period. Can I cancel my broadband now, without ha...

Caller Display not working

My service from Now was activated two days ago, but from then my caller ID has not worked. Phone call to Now on 17th - Oh it's activated on the line, it should start to work soon.Phone call to Now on 18th - I don't think we offer caller ID as a servi...

now broadband worth less than BT

Why can BT broadband users watch on two devices concurrently (as long as one is their BT box), but Now broadband users can only watch on one unless they pay for boost? Surely native NOW broadband customer should be treated at least as well as users o...

Early payment

Hello really need help as soon as possible! A payment has been took out earlier than usual and I need to cancel my broadband as I’ve moved house and got a new broadband! I really need that money please can someone help