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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Ordering wifi

I’ve been trying for 4 days now to order broadband online but everytime I get to the payment screen it keeps saying something went wrong and freezes on the processing payment page

New subscription, old account

I have just subscribed to a service.  I was a customer a few years back and suspected that when I "registered" it would find my old account...and it has. I need to hook up the new subscription to this account.  Is this a phone call to customer servic...

No internet

My Internet has went down I can't call as its after 8 and I've just got home from work how can I get help to sort this out I've tried all the normal resetting the router and that nothing it happened the other week but came back on 20 mins later I'd l...

No internet access

Internet down since 6am yesterday I've done all the checks and  reset the box only showing 2 green lights internet light is still off when will it be fixed been ringing all day but not been able to get through and now you're closed its been going off...

Phone scammers at it again

Hi all,  Just had a 0honecall from someone claiming to be from sky saying I have issues with my broadband speed going up and down. This is an obvious scan where they eventually ask you to allow remote access to your computer and then are able to do a...

Resolved! Router delivery issue

Hello, My NOW Hub Two was supposed to come by yesterday (24th Nov), but it wasn't delivered to me. I still could not see my parcel though the Royal Mail tracking system says it was delivered. An engineer from NOWTV is going to visit on 29th Nov, so c...